Contact Eaton Water Restoration

What should you do first when water gets into your house in Eaton?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If water is coming in from outside after heavy rain near the Mississinewa River, move valuables to a higher floor and stay out of moving water.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will we ask when you call about water damage in Eaton?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• If you plan to file a claim, which company your policy is with.
• Whether someone will be home to let the crew in.
• If the furnace or water heater got wet.

Answer what you can, and the crew will fill in the rest during the first visit.

What does the first visit look like?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

What's worth knowing about water damage in Eaton homes?

Around Eaton, farmhouse style, Craftsman, bungalow and ranch homes are common. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Some parts of Eaton sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Mention any of this when you call, and the crew will plan around it.

What parts of Eaton and nearby towns do we cover?

This number covers Eaton and its neighborhoods, including these:

• Downtown Eaton · basements are common
• Edgewater Addition · homes from the 1960s to 1970s, basements are common
• North Wittshire · basements are common
• Mississinewa River Corridor · most with basements
• Eaton Residential Core · most with basements

Calls from nearby Albany, Gaston, Selma, Upland and Yorktown reach the same team. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Eaton homeowners ask before they call?